Privacy Policy

Effective Date: 10/20/2025

Last Updated: 10/20/2025

Welcome to Hope Journey Counseling Services LLC (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.hopejourneycounselingservices.com and submit a contact form. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

Information We Collect

When you submit a form on our website, we collect the following personal information:

Name
Email Address
Message or Inquiry Content

We do not intentionally collect sensitive information such as health data through this form. Please avoid including confidential or medical details in your message.

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as “Device Information”.

How We Use Your Information

We use the information you provide to:

Respond to your inquiries and messages
Communicate with you about services or scheduling (if applicable)
Improve our website and user experience
Comply with legal obligations
We will not sell your personal information.
Use of this Website or submission of a contact form does not establish a therapist-client relationship or constitute mental health treatment.

How We Store and Protect Your Information

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. While we strive to use secure methods of communication, please note that no method of data transmission over the Internet is 100% secure. While we take reasonable steps to protect your information, communications through this Website and contact forms are not intended for the transmission of sensitive or confidential mental health information and may not be fully secure.

Sharing Your Information

We may share your information only in the following situations:

Service Providers: With trusted vendors who help us operate our website (e.g., web hosting or email services).
Legal Requirements: When required by law, subpoena, or court order.
We do not sell or rent your personal data to third parties.

Cookies and Tracking

Our website may use cookies or similar technologies to analyze website traffic and improve functionality. You can set your browser to refuse cookies or alert you when cookies are being used.

Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccuracies in your personal data
Delete your personal data
Obtain a copy of your personal data in a portable format
Opt out of the sale or use of your data for targeted advertising (note: we do not sell data)

To exercise any of these rights, please contact us at contact: contact@hopejourneycounselingservices.com. We will respond within 45 days as required by law.

Jurisdiction and Scope

This Website is intended for users located in the United States. We make no representation that this Website is appropriate or available for use outside the United States.

Children’s Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. We do not knowingly collect personal information from minors.

Links to Other Websites

Our Site does not currently contain links to third-party websites. If links are added in the future, we are not responsible for the content or privacy practices of those third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

contact@hopejourneycounselingservices.com
8401 Mayland Dr, #6913

Richmond, VA 23294